Privacy Policy

Information we collect

Personal information you provide:

• Contact forms and enquiries: when you use the “Contact” form you provide your name, email address, optional phone number and cargo details.
• Driver and merchant sign-up: to join SwishDelivery as a courier or merchant you may be asked for identification, driver’s licence details, proof of insurance, addresses, banking details and tax numbers.
• Delivery bookings: scheduling a delivery requires pickup and drop-off addresses, names and contact details of senders and recipients, package descriptions and delivery instructions.
• Communications and feedback: we collect information you provide when you communicate with us via email, phone, social media or surveys.

Information collected automatically:

• Device and usage data: we automatically collect IP addresses, browser types, device identifiers, pages viewed and timestamps to maintain security and improve performance.
• Cookies and similar technologies: cookies remember your preferences, keep you logged in and help us analyse traffic.
• Location data: we may collect approximate geolocation from courier devices to estimate pickups, provide real-time tracking and verify deliveries.
• Analytics and log data: we use analytics services to understand how visitors interact with our site and emails and to improve our services.

Information from third parties: we may receive personal information from merchants or senders who use our platform, from payment processors (transaction details only), from background-check providers for driver screening, and from integrated e-commerce platforms when you link your online store to SwishDelivery.

How we use information

• Provide and manage our services: scheduling pickups and deliveries, sending notifications, providing proof of delivery, and operating warehouse and reverse logistics services.
• Operate driver and merchant accounts: verifying identities, managing accounts, processing payments and sharing limited contact information with customers as needed.
• Customer support: responding to enquiries and resolving issues.
• Real-time tracking: using delivery and location data to generate personalised tracking links.
• Marketing and promotions: sending newsletters or promotions if you opt in; you can unsubscribe at any time.
• Improve our services: analysing usage and feedback to refine our processes and enhance features such as timely pickups.
• Legal compliance: complying with laws, enforcing our terms and detecting fraud.

Sharing your information

We do not sell personal information. We share it only as needed:

• Service providers: hosts, payment processors, analytics providers and customer-support vendors use your information solely to perform tasks on our behalf.
• Merchant integrations: when you link SwishDelivery with an e-commerce platform we share delivery data (tracking numbers, status and proof of delivery) to facilitate order fulfilment.
• Senders and recipients: contact details are shared to coordinate pickups and deliveries.
• Business transfers: in a merger or acquisition, information may be transferred subject to this policy.
• Legal purposes: we may disclose information to comply with law, enforce our terms or protect our rights and safety.

Data retention

We retain personal information only as long as necessary for the purposes described above or as required by law. When no longer needed, data is securely deleted or anonymised.

Security

We implement technical and organisational safeguards (encryption, access controls, secure servers and periodic audits) to protect personal information. No method of transmission or storage is entirely secure; please protect your passwords and account details.

Your rights

Depending on your jurisdiction you may have rights to access, correct or delete your personal information, withdraw consent, object to marketing or request data portability. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

International transfers

We may process information in countries outside Canada where we or our service providers operate. We use legal mechanisms (for example, contractual clauses) to ensure adequate protection for international transfers.

Changes to this policy

We may update this policy periodically. Significant changes will be posted on our website with an updated revision date. Continued use of the services after an update constitutes acceptance of the revised policy.